Copy of Lead Times, Delivery

Production Lead Times

 

As the majority of our pieces are handmade to order, please allow 1–4 weeks production time, plus shipping.

Lead times may vary depending on the style or piece ordered.

If your order is urgent, please contact us before placing it—we’ll always do our best to accommodate your request. Thank you for your patience and support of handmade craftsmanship.

New Zealand Delivery

 

  • Orders under $149 NZD → $8 Urban / $10 Rural (2–5 working days)

  • Orders over $149 NZD → FREE Delivery (2–5 working days)

Shipped via NZ Couriers, Post Haste, or NZ Post with tracking.

Australia Delivery

 

  • Orders under $149 NZD → $35 NZD (3–7 working days)

  • Orders over $149 NZD → FREE Delivery (3–7 working days)

Shipped with tracking via our trusted international courier partner, DHL Express.

International Shipping

 

  • Shipping costs are calculated at checkout based on your location.

Shipped with tracking via our trusted international courier partner, DHL Express.

Please note: International orders may be subject to import duties, taxes, or customs fees once they arrive in your country. These charges are not included in our shipping costs and remain the responsibility of the customer. To avoid surprises, we recommend checking with your local customs office before placing your order.

Returns, Refunds & Exchanges

 

We take great pride in the quality and craftsmanship of our jewellery. If you encounter an issue with your order, a return service is available.

  • We accept returns only in cases of fault—unfortunately, not for change of mind or exchanges.

  • If there is a genuine fault, we will repair or replace the item free of charge.

How to Request a Return:

  1. Please email us at info@ativajewellery.com within 5 working days of receiving your order. Include a brief description of the issue, and if possible, a photo of the item.

  2. Once received, a member of our team will be in touch with next steps.

  3. After the item is returned, we will inspect and process your repair, replacement, or refund.

Important Notes:

  • Items must be returned unworn and in original condition wherever possible.

  • We recommend using a tracked shipping method for all returns. Ativa Jewellery cannot be held responsible for items lost in transit.

  • Refunds will be issued to your original payment method or as online credit.